678-985-2995
info@patientpaymentpros.com678-985-2995 info@patientpaymentpros.com
RCM / AR Consulting | Merchant Services | Patient Billing | Bad-debt Collections | AR Reconcilation and Account Auditing Services
Revenue Cycle Management and Accounts Receivable Services and Consulting
Merchant Services
Patient Payment Pros believes Merchant Services isn’t just about accepting credit cards. It’s about superior customer service along with utilizing the latest technology. Through Patient Payment Pros technology leading partnerships, our clients gain access to the latest equipment, services, and technological advancements in the credit card processing industry. Patient Payment Pros can customize payment solutions tailored to your needs—in the way that YOU choose best fits YOUR practice. PLUS! We'll post your payments!
Patient Collections
As patient responsibility becomes more burdensome for the patient due to higher co-pays and deductibles, more emphasis needs to be placed on dunning and collecting from the patient. Sending of statements is expected and defacto standard, but that's not enough. Special 'propensity to pay' knowledge and dunning processes are needed today to get the patient to pay attention to your bill. Payment Payment Pros utilizes proven methods to politely motivate the patient to respond, resulting in higher cash flow while your clinic concentrates on the "good money"; the insurance money.
Account Auditing
Rightfully so, major concentration is placed on the early AR; from 120 days to present. But that sometimes leads to the accumulation of an older AR. Not just patient money and bad-debt but insurance money too; working denials; and write offs; and adjustments; and credits, etc. Small balances that fall through the cracks. And they add up. Patient Payment Pros is a company who possesses the RCM talent and expertise that can help clear up and clean up your older AR. Ultimately creating a healthy AR for your doctors and investors.
Payment Kiosks
An informed patient is a quick paying patient. By providing as much information about your patient's bill (insurance co-pay, deductable and balance), the patient has a complete understating as to why they owe a balance. Provide the explanation and payment methods in the palm of their hands and they have little excuse to settle up on their portion. Discover with Patient Payment Pros how kiosks can provide great customer service and drastically reduce your days in AR.
Judgment Tracking
Increasingly become more often and not, non-paying patients with extremely high balances who continually ignore your collection efforts need to know you are serious about collecting on their bill. Such a push to motivate may necessitate getting the courts involved, which, in of itself, can be a long drawn out process. Let Patient Payment Pros initiate, track, manage and resolve your judgments on those accounts where assets and a good job can pay their unpaid balance.
Medical Insurance Billing
Patient Payment Pros maintains over 30 year experience in Revenue Cycle Management. The accumulation of knowledge comes from representing a multitude of products and services that are focused on improving your AR. From soup to nuts, Patient Payment Pros has everything a practice needs to maintain a better than healthy AR.
We’ve had hundreds of conversations with practices who have struggled with the complexities of payment processing; Constantly searching for ways to cut costs, improve efficiencies and better their customer service. Our experience understands that there is a lack of caring, clarity, lots of moving pieces and thousands of players in the marketplace which are designed to create confusion. Then add healthcare, right?
We know the simple fact is that Payment Companies are a dime a dozen. Essentially we all do the same thing—process payments and deposit the monies into your bank.
Luckily for those seeking better, at Patient Payment Pros, we are a healthcare specific provider with an unbiased, customer service focused approach to help our practices. We work with you and on your behalf to ensure your practice receives:
• Dependable Customer Service – When you’re faced with technical difficulties and impatient patients, it can be extremely frustrating when you can’t get ahold of your payment processor for assistance.
• Rates and Transaction Fees – Most processors can arbitrarily increase your rates or fees up to two times per calendar year without your explicit approval. We make sure this doesn’t happen at all.
• Security – PCI compliance shouldn’t cost your practice money. In 20-30 minutes, we can help the practice become compliant for a calendar year.
• Transparency – This is the biggest factor of all processors. We help explain what every charge is and whether or not it can be negotiated.
• All in One – we are both the gateway and the payment processing provider. Thus zero extra layers of (hidden) fees. .
• Reporting – You should have access to robust reporting, even if you don’t utilize it.
• Scalability – A processor should be able to help you grow, whether with better rates or tools to operate more efficiently. Need recurring payments? Need an eCommerce shop? Mobile Payments for the satellite office?
• Ease of Use – Utiltize basic credit card processing with an EMV compliant terminal and pin pad; have ApplePay capabilities, take online payments via patient portal linked from your websites; utilize a virtual terminal that is used by your
staff to setup recurring payment plan / automatic with draw capabilities.
• Take all cards – Take all credit / debit / HSA cards and checks by phone.
• Healthcare processor- Our experience and expertise lays in the healthcare industry.
• We'll post your payments – Save on FTE costs when we post the payments on charges ran through our service.*
• Patient follow up and payment plan management – We'll dun the patient on your behalf. Even before you send a statement.*
We recommend you to challenge us to find your savings for the practice. Most practices save around 15-25% by working with our networks versus any bank or other processors. Contact us today for a free rate comparision analysis.
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*Based on average dollar amount of your transactions. Designed and calculated to save your organization 25% off FTE costs.
Patient Payment Pros uses several proven methods to politey dunn and remind the patient to satifiy their bill. Services and processes include:
Early Out / Extended Business Office Functions - Generating and Sending of Statements • Deadicated 800 number • Real Time Notes
• Payment Posting
Bad-debt Collections - 3rd Party collections with skip tracing and credit reporting
Other services offered are: Monthly Payment Plan Management • Calling Out Campaigns • Propesity to Pay Intel • Credit Scoring • Settlement Authority • Debt Dispute Management
With Patient Payment Pros, there's:
| • Zero membership fees |
• Dual trained staff for Early Out and Bad-Debt Collections |
Contact Patient Payment Pros to run a free ROI against your current costs and we are sure to find ways to save for your bottom line.
Patient Payment Pros can help you take a hard look at your current policies and methods, compare that with what other clinics are doing, and help you come up with a plan that improve efficiencies, streamlines your practice, and reduces stress. There are many ancillary services where Patient Payment Pros has proven it’s experience as valuable such as:
RCM Consulting / Patient Collection Consulting - Solutions, methods, policies, and procedures consulting to get paid fast
AR Clean up - Provide account reconciliation and auditing service to apply write offs, credits, misapplied payments, bad-debt write offs, etc
Insurance Follow up – Work denials, appeals, slow pays, re-files. Out bound calling to insurance companies on your behalf
EBO Functions – Provides ad-hoc project base FTE staffing to post insurance and patient payments; Correspondence and paper work
Patient Intel – Learn your patient's 'propensity to pay'; Utilize credit scoring and charity scrubbing to better understand your patient makeup
Let’s have a conversation; a quick sit down, so together we can discover ways to help your practice become more profitable.
Reach us by phone, website, email, or by car.
Atlanta, GA 30083
678-985-2995
info@patientpaymentpros.com
